Hochkössen

The individual ski areas and facilities are provided by legally independent companies. These companies operate their respective cable car and lift facilities as well as ski slopes and ski routes independently and on their own responsibility. The purchase of a ticket entitles the passenger to use the facilities covered by the ticket. However, the actual transportation contract is only concluded with the cable car or lift company whose facilities and ski slopes and ski routes the guest is currently using.

Any liability towards passengers, whether based on contractual or statutory provisions, for incidents arising from or during the operation and use of the cable car and lift facilities as well as ski slopes and ski routes shall therefore be borne exclusively by the cable car or lift company in whose ski area the incident occurs. Any liability towards the contractual partners, whether based on contractual or statutory provisions, for incidents arising from or during the operation and use of the facilities (including slopes and ski routes) shall therefore be borne exclusively by the company in whose area the incident occurs. The other companies are not liable. Liability for slight negligence is excluded; this does not apply to personal injury. Roads, footpaths and the like, as well as playgrounds are not part of the facilities. Unterberghornbahnen GmbH & CoKG are not responsible for their maintenance and condition. Outside the winter season, the purchase of a ticket only entitles the holder to use the lifts (depending on the ticket, ascent and/or descent). Here too, the specific transportation contract is concluded with the mountain railway company whose lift is used by the contractual partner. The use of the lift facilities (cable cars and lifts) requires the possession of a valid ski pass. The mountain railway company does not owe the holder of a valid ski pass any transportation if transportation is impossible or inadmissible for reasons for which the mountain railway company is not responsible. Such reasons include weather-related influences (e.g. strong winds) and avalanche danger as well as downtimes due to prescribed maintenance, technical faults, official orders and/or force majeure (e.g. unrest, epidemics, pandemics or similar).

In addition to the General Terms and Conditions, the respective terms and conditions of transportation and use of the individual cable car or lift companies also apply.

1. general

By using a valid ticket, a transportation and piste use contract is concluded between Unterberghornbahnen GmbH & CoKG and the user. The customer hereby expressly accepts the general terms and conditions set out here, as well as the transportation and usage conditions of Unterberghornbahnen GmbH & CoKG applicable to the respective lift.

This also applies in particular to the tariff regulations, the price lists and the officially approved conditions of carriage of the individual facilities as set out in the appendix. A breach of the conditions of carriage or general terms and conditions, the disregard of complete or partial closures of ski runs and facilities as well as the repeated failure to follow the instructions of the employees of Unterberghornbahnen GmbH & CoKG may result in the exclusion from any transportation and the withdrawal of the ticket or season ticket without compensation and, if necessary, a criminal complaint to the competent authority.

The same applies in the event of intentional damage to property belonging to Unterberghornbahnen GmbH & CoKG, or offensive or corrupt behavior to the detriment of Unterberghornbahnen GmbH & CoKG.

2. tickets

The purchase of a valid ticket is possible without exception at the ticket offices and vending machines of Unterberghornbahnen GmbH & CoKG, online via www.bergbahnen-koessen.at and any partners. For the validation of a special fare, appropriate identification is required. For the purchase of long-term tickets (e.g. season tickets), ID and a photo are required, which the purchaser must bring with them. Proof of age and family status is also required in order to receive the family bonus for children. Tickets and proof of eligibility for any special rates must be presented to the staff and inspectors of Unterberghornbahnen GmbH & CoKG on request.

The valid ticket entitles the holder to use all facilities in operation within the period of validity in accordance with the tariff and transportation conditions and these GTC. The ticket is non-transferable; subsequent exchange for another ticket and changes to the period of validity are not possible. Tickets that have not been purchased at the above-mentioned points of sale, lost tickets and tickets that have been improperly purchased or used will be blocked. Any misuse of a ticket will also result in the levying of a penalty charge amounting to twice the price of the day ticket (standard rate).

When purchasing ski passes, € 2.00 per ticket issued will be charged as an insert for the KeyCard. This amount will be refunded when the ski pass is returned at the ticket office or the machines provided for this purpose. No refunds are possible for damaged tickets. When tickets are issued at vending machines and for some special tickets, no insert is charged and refunded.

3. webshop

Certain tickets can be purchased in the online store (https://skisport.com/Hochkoessen/de/Tickets-und-Preise/Onlineshop). Access authorization can be obtained in various ways:

• Charging: here the access authorization is stored on a KeyCard. In order to use this service, you need a current KeyCard with the data carrier number on the back of the card.

• Collection: after the order process, the customer receives a booking confirmation with a QR code. This QR code can be used to collect the ordered ski tickets from the vending machines (one-way ticket) or at the ticket offices (KeyCard insert € 2.00).

• Postal delivery: some tickets can also be delivered by post. In this case, the KeyCard insert is taken into account when the ticket is purchased and the ticket is sent to you by post.

A booking can only be made after all mandatory fields in the booking window have been entered completely and correctly. The customer is solely responsible for entering the correct data, in particular the data carrier number (KeyCard number), and acknowledges that the data carrier will not be activated if the data is entered incorrectly.

The customer acknowledges that the order process can no longer be canceled or reversed once the payment button has been pressed.

The electronic order confirmation (order confirmation by e-mail) from Unterberghornbahnen GmbH & CoKG serves as the only admissible proof that the booking has been made correctly and must therefore be carried by the customer and presented together with the booked data carrier in the event of a complaint at the operator's cash desk.

Payment in the online store is made by credit card (Visa or Mastercard) or SOFORTüberweisung. The amount will be charged immediately to your credit card or debited immediately from your account.

The booked service can be used at the earliest 30 minutes after receipt of the confirmation of execution when an existing KeyCard is recharged. From this point in time, the activation of the data carrier is generally effective on all access control systems in the booked ski area.

A malfunction of a ski pass must be reported immediately at the nearest ticket office. Subsequent complaints regarding function and billing cannot be considered.

We request that the dates of birth of children and young people are entered correctly -

age checks are carried out in the ski area!

4. loss of tickets

In principle, lost ski passes will not be replaced. However, the loss of ski passes can be reported to the ticket offices of Unterberghornbahnen GmbH & CoKG. In the case of day and multi-day ski passes, a reissue is possible on presentation of the original ticket receipt for a KeyCard fee of € 2. Lost cards will be blocked. Without proof of purchase, a card must be purchased at the group rate. If a season ticket is lost, it can be reissued on presentation of ID and payment of a processing fee of € 25; the lost ticket will be blocked.
In the case of a forgotten season ticket, a day ticket in the amount of
€ 10.00 must be purchased. The forgotten season ticket will be blocked for this one day!

5. refund

If the customer is prevented from (further) use of the ticket due to accident or illness, there is no entitlement to a (pro rata) refund. However, in accordance with its internal guidelines, the mountain railroad can provide a pro rata refund as a gesture of goodwill on presentation of a certificate from a registered doctor or hospital in the event of an accident or illness (confirming that the customer can no longer practice winter sports for the remaining period of validity of the ticket) and on return of the ticket before the expiry of the period of validity. However, there is no legal entitlement to this.
For day tickets and one-way tickets (e.g. pedestrians), this goodwill compensation cannot be provided either.

The announced start and end dates of a season are not "fixed dates" and depend, for example, on the weather. In the case of season ticket refunds, the amount is staggered according to the date of return. For each case of refund, the refund value is based on the ratio of the purchase value and the duration of use of the ski pass. A refund of a season pass is excluded in any case if the season pass has already been used on 15 days or more. For season tickets received by Unterberghornbahnen GmbH & CoKG after 28.02., no refunds will be made without exception.

If the season ticket has not been used during the entire season due to injury or illness, it will be refunded (at the retail price). However, a processing fee of 25 euros will be charged.

Non-use of a ticket due to bad weather, avalanche danger, unforeseen departures, illness, interruptions to operations, closure of ski lifts (ski runs), closure of entire lifts, closure of individual lifts and all lifts for whatever reason, premature closure of lift operations or similar shall not entitle the holder to a refund or extension of the period of validity. In particular, the suspension of operations due to force majeure, official orders due to technical, health (pandemic, epidemic, and similar) or other reasons, do not entitle the customer to a refund or extension of the validity period, unless this suspension was caused by gross negligence on the part of Unterberghornbahnen GmbH & CoKG.

It is not always possible for all lifts/slopes to be open at all times; this has been common and known in every ski area every year since the beginning of commercial winter sports in the entire Alpine region. The range of facilities available for use can change both daily and throughout the day. The current (daily) offer available is displayed at the respective ticket offices, on the electronic panorama boards and on the Internet. If it is still possible to practice winter sports to a lesser extent, the restriction of the offer does not lead to any entitlement to a reduction or refund of the fee paid for a ski pass. Claims for damages by the holder of a ski pass for these reasons are also excluded.

6 Rescue of injured persons

The rescue of injured persons is organized by Unterberghornbahnen GmbH & CoKG and carried out in cooperation with its partners, provided that the injury occurs during operating hours. In relation to the rescue effort, a cost reimbursement will be charged.

7. piste reservations

In principle, slope reservations are only possible subject to availability. The confirmation of such a reservation is at the sole discretion of Unterberghornbahnen GmbH & CoKG. The reservation of individual pistes for training and racing events must be made in writing (by email). The reservation must be confirmed in writing by Unterberghornbahnen GmbH & CoKG and only becomes valid once the race and training agreement has been signed.

In order to ensure safe and unhindered customer traffic, any placing and setting up of objects or aids (in particular also teaching/learning aids) as well as the setting up, drilling of poles, barriers etc. outside the reserved and actually assigned slopes, slope sections or other partial areas is prohibited.

When placing poles and barriers within the allocated areas, these may only be anchored in the snow cover and not drilled into the ground. When leaving the reserved piste section, it must be cleared of all objects and aids, poles and barriers etc. that have been placed or erected, so that the piste/track can be used again safely and unhindered by winter sports enthusiasts and piste users.

8. fun sports/special facilities

The usability of special ski areas may be partially or completely restricted. These restrictions do not entitle the holder to a refund, price reduction or extension of the use of the ski pass.

9. equipment hours

In the event of unscheduled use of our employees using snow groomers or Ski-Doos/Quads, the applicable rates shall apply. A minimum of 20 minutes will be charged for all use of equipment.

10. transportation of goods and animals by cable car

Unterberghornbahnen GmbH & CoKG charges a fee for the transportation of goods. The fee is charged monthly in arrears. Liability claims for transport damage are excluded.

Pet transports also require the purchase of a ticket and must be stored accordingly.

Dogs are generally required to be kept on a lead in the ski and alpine pasture area and must be kept on a muzzle during transportation and in enclosed areas of all facilities. The owner of the animal is jointly and severally liable for any personal injury or damage to property.

11. skidoo/quad rides

The operation of skidoos/quads on the slopes of Unterberghornbahnen GmbH & CoKG is only permitted with the consent of the affected landowners and Unterberghornbahnen GmbH & CoKG, which must be obtained by the skidoo operator. Skidoos/quads must be in perfect technical condition, warning and emergency stop devices must be fitted accordingly. The driver must have the appropriate training and instruction as well as any necessary official permits. The operator of the skidoos/quads must ensure that it is not possible for unauthorized persons to operate them. In the event of damage to property or personal injury, liability lies exclusively with the operator of the skidoos/quads.

12. paragliders

Paragliding launches are only permitted in the area designated by Unterberghornbahnen GmbH & CoKG.

Only pilots with a valid paragliding license, approved and liability-insured aircraft and a valid day or season ticket are entitled to take off. Take-offs and landings are only permitted on the designated areas. Take-off and landing is expressly prohibited on all ski slopes during operating hours in the winter season. All legal height and distance regulations must be observed.

Failure to comply with these regulations may result in a ban on flying and/or transportation by the flight school or Unterberghornbahnen GmbH & CoKG.

13 Liability

The liability of Unterberghornbahnen GmbH & CoKG for property damage and financial loss arising in connection with the use of the lift and piste facilities is excluded in the event of slight negligence. The operators of the lift facilities are in no way responsible for items lost by the customer in the ski area. In the event of possible soiling of clothing when using the lift facilities, the operator has no obligation to make amends.

Any liability towards customers, whether on the basis of contractual or statutory provisions, for incidents arising from or during the use of the lift and piste facilities shall be borne exclusively by the lift company in whose ski area such an incident occurs. There is no liability for other lift companies that use the same lift pass. The specific transportation contract is only concluded with the lift company whose lift and piste facilities the customer is using at the time of the incident.

14 Commercial and advertising activities

All commercial and advertising activities on Unterberghornbahnen GmbH & CoKG facilities, pistes, ski runs and parking areas must be expressly approved by Unterberghornbahnen GmbH & CoKG. The installation of advertising boards, panorama cameras and other advertising may only take place with the consent of Unterberghornbahnen GmbH & CoKG. Infringements may also result in exclusion from transportation and withdrawal of the ticket without compensation. (Point 2)

15. data processing

By concluding the transportation contract, the customer gives his express consent that the data provided by him to Unterberghornbahnen GmbH & CoKG may subsequently be processed and used by the latter for advertising purposes. Consent to the use of such data can be revoked in writing at any time. Only such personal data is collected as is necessary for the performance and processing of the services of Unterberghornbahnen GmbH & CoKG or which the customer provides voluntarily.

The customer gives their express consent for the data entered by them when booking to be stored and processed for the purpose of carrying out the booking and payment process. This data may also be compared with external systems for control purposes. The customer also agrees to the forwarding of this data to the respective partner companies of the respective season ticket within the framework of the statutory provisions and restrictions (GDPR). The customer's attention is drawn to the fact that this consent can be revoked at any time.

The customer must create the option of data transmission via secure data connections (SSL) in their own area. The companies involved transmit at least the data required for payment processing via secure data lines.

The customer expressly agrees to the transmission of the payment confirmation to the payment system and - after the payment has been approved - to the debiting of the invoice amount due using the direct debit authorization procedure for the selected payment method.

All companies involved in the booking process are subject to telecommunications secrecy and the obligations of the GDPR.

When tickets are booked, the data entered is processed electronically. The customer is informed by e-mail about new services and ski offers. This service is free of charge and can be canceled at any time.

The protection of customers' personal data is ensured by appropriate organizational and technical precautions. These precautions relate in particular to protection against unauthorized, unlawful and also accidental access, processing, loss, use and manipulation.

However, Unterberghornbahnen GmbH & CoKG accepts no liability whatsoever for the disclosure of information due to errors in data transmission and/or authorized access by third parties not caused by Unterberghornbahnen GmbH & CoKG. The data will not be stored for longer than is necessary to fulfill the contractual or legal obligations and to defend against any liability claims.

16. information on the reference photo

Please note that for the purpose of access control, a reference photo of the lift pass holder is taken when passing through a turnstile equipped with a camera for the first time. This reference photo is compared by the lift personnel with the photos that are taken each time a turnstile equipped with a camera is passed through.

The reference photo is deleted immediately after the lift ticket expires, the other photos are deleted no later than 30 minutes after the respective turnstile has been passed through.

Please note that it is also possible to purchase lift tickets with a 50% surcharge, which are technically configured in such a way that no photo is taken when passing through the turnstile, but random checks by the lift staff must be expected.

17. value vouchers

Value vouchers do not include VAT due to the lack of allocation of the service content. Vouchers can only be redeemed at Unterberghornbahnen GmbH & CoKG. They cannot be used to pay for other services such as accommodation or visits to mountain huts. If the value of the voucher is more than the service used, a new voucher will be generated with the remaining value. Cash payment is not possible. The vouchers can be purchased by credit card or instant bank transfer. The vouchers "by post" are sent free of shipping costs (approx. 3-5 working days in Switzerland). No liability is accepted for any delays in delivery by post.

Vouchers are transferable. Lost vouchers will not be replaced!

18. photo information

For the purpose of documenting and presenting our activities, photos and video recordings are made during events either by us or by photographers commissioned by us, which are published on our website, in social media channels and in print media as part of our public relations work in order to give our business partners and customers as well as interested persons an insight into our activities and to increase our level of awareness. We base the processing of this data on our legitimate interest within the meaning of Article 6(1)(f) GDPR and Sections 12 and 13 FADP, taking into account proportionality. The recordings made are made available to the public through publication on our website, in social media and in print media. These recordings will not be used for any other purpose. The data will also not be passed on to recipients who pursue their own purposes with this data. The data will not be transferred by the controller to third countries. The image and video recordings are stored until the end of the third year after their last use, as only then can it be assumed that they are no longer required for the purpose of processing.